Responsible Gaming at criekes

Our Commitment to Player Welfare

At criekes, responsible gaming is not an afterthought — it is a foundational principle built into every layer of our platform. We are committed to providing Bangladesh's online betting and casino community with an environment that is safe, transparent, and fair. Every player who creates a criekes account deserves to enjoy cricket betting, live casino games, and slots as a leisure activity, with full confidence that robust safeguards are working on their behalf at all times.

Our responsible gaming framework covers four key pillars: prevention (ensuring minors cannot access the platform), empowerment (giving players the tools to manage their own gambling behaviour), detection (using account data to identify players who may be developing harmful patterns), and support (connecting at-risk players with professional help quickly and without stigma).

criekes understands that Bangladesh's online gaming market is growing rapidly, particularly during BPL season, IPL, and T20 World Cup events. With increased engagement comes increased responsibility. Our team reviews responsible gaming procedures on an ongoing basis to ensure our tools remain effective and our players remain protected — regardless of whether they are betting from Dhaka, Chittagong, Sylhet, or anywhere else in Bangladesh.

Age Restriction & Verification

criekes operates strictly as an adults-only platform. You must be 18 years of age or older to register an account, place bets, or play any game on criekes. This requirement applies to all players in Bangladesh and is non-negotiable. We take underage gambling extremely seriously and have implemented multiple layers of protection to prevent minors from accessing our platform.

During registration, all players are required to confirm that they are aged 18 or above. Following registration, criekes conducts Know Your Customer (KYC) identity verification. Players are required to submit a valid government-issued identity document — such as a Bangladesh National Identity Card (NID) or passport — before any withdrawal can be processed. This verification process simultaneously confirms identity and age. Accounts where age cannot be verified will be suspended pending submission of valid documentation.

criekes also encourages parents and guardians to use internet filtering software to prevent minors in their household from accessing online gambling websites. If you suspect that a minor has accessed criekes, please contact us immediately at [email protected] so that we can take prompt action.

Responsible Gaming Tools

criekes provides a comprehensive set of responsible gaming tools directly within your account settings. These tools are free to use, take effect promptly, and are designed to put you in full control of your gambling activity. You do not need to justify your reasons for using any of these tools — they are available to every player at any time.

Recognising Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. criekes encourages all players to periodically reflect on their gambling habits. The checklist below lists common warning signs that gambling may be having a negative impact on your life. If several of these statements apply to you, we strongly encourage you to use our responsible gaming tools or seek professional support.

Self-Exclusion Options

Self-exclusion is the most powerful responsible gaming tool available on criekes. When you apply for self-exclusion, your account is fully suspended for the duration you select. You will not be able to log in, place bets, deposit funds, or participate in any promotions during the exclusion period. criekes will also remove you from all marketing communications for the duration of the exclusion.

Self-exclusion periods available on criekes are: 6 months, 1 year, 2 years, and 5 years. A permanent self-exclusion option (account closure with no reinstatement) is also available for players who decide they do not wish to return to gambling at all. Self-exclusion takes effect within 24 hours of your request being confirmed. Once activated, a self-exclusion cannot be reversed before the selected period has elapsed — this is an intentional design feature to protect you during vulnerable periods.

How to apply for self-exclusion:

• Via account settings: Log in to your criekes account, navigate to Account Settings → Responsible Gaming → Self-Exclusion, and follow the on-screen steps. You will receive a confirmation email and SMS to your registered contact details.
• Via live chat: Start a live chat session from within your criekes account and request self-exclusion from a support agent. Our team will process the request during the chat session and send you written confirmation.
• Via email: Send an email to [email protected] with the subject line "Self-Exclusion Request" from your registered email address. Include your full name and the exclusion duration you require. We will process your request within 24 hours and send written confirmation.

At the end of your self-exclusion period, your account will not automatically reactivate. You must contact criekes support and complete a reinstatement process that includes a mandatory cooling-off review. criekes reserves the right to decline reinstatement if our team believes the player remains at risk.

Support Organisations & Resources

If you feel that gambling is negatively affecting your life, you are not alone. There are professional organisations and resources that can provide confidential advice, counselling, and practical support. criekes encourages any player who is concerned about their gambling to reach out to a support organisation without delay. All of the services listed below provide confidential assistance.

Safer Gambling Tips

Whether you are a casual cricket bettor during BPL season or a regular slots player, the following practical habits will help you keep gambling safe, controlled, and enjoyable. criekes recommends reviewing these guidelines periodically — particularly before major sporting events like the IPL, T20 World Cup, or BPL when betting activity naturally increases.

• Set a budget before you play. Decide in advance the maximum amount in BDT you are willing to spend during a session or over a week. Treat this amount as the cost of entertainment — money you are fully prepared to lose without financial consequence.
• Never chase losses. If you have reached your budget limit for the session, stop playing. Increasing your stakes or continuing to play in an attempt to recover losses is one of the most common patterns associated with problem gambling.
• Keep gambling separate from other finances. Do not use your bKash or Nagad wallet balance that is reserved for household expenses, rent, or family obligations to fund gambling deposits. Maintain a separate, clearly defined gambling fund.
• Take regular breaks. Use the session time limit and reality check tools in your criekes account to ensure you step away from the screen periodically. Even a 15-minute break can help you regain perspective.
• Gamble for entertainment, not income. The house edge means that gambling is not a reliable source of income. Approach every session as entertainment, not as a financial strategy. Do not rely on gambling winnings to meet financial obligations.
• Avoid gambling when emotionally vulnerable. Do not gamble when you are stressed, upset, tired, or under the influence of alcohol. Decision-making is impaired in these states and financial losses are more likely.
• Keep it private — but talk to someone. While your gambling activity is your own business, isolation can make problems worse. If gambling is causing you stress, consider talking to a trusted friend, family member, or professional counsellor.
• Use your criekes tools actively. Set deposit limits, loss limits, and session time controls at the start — before you feel you need them. Proactive limit-setting is far more effective than reactive restriction during a losing streak.

Contact Our Responsible Gaming Team

criekes's responsible gaming team operates 24 hours a day, 7 days a week, including during major tournament periods such as BPL, IPL, and T20 World Cup events. If you have any concerns about your gambling, want to set up account restrictions, need to apply for self-exclusion, or simply want to talk to someone about responsible gambling practices, please reach out using any of the channels below.

• Responsible Gaming Email: [email protected] — For formal requests including self-exclusion, limit escalations, account reviews, and privacy-related matters. We aim to respond within 24 hours on all days including public holidays.
• General Support Email: [email protected] — For general account queries, deposits/withdrawals, and game technical issues. Our support team will redirect responsible gaming queries to the specialist team.
• Live Chat: Available 24/7 inside your criekes account. Average response time is 2–5 minutes. Live chat agents can action immediate time-outs and deposit limit reductions in real time during your chat session.

This Responsible Gaming Policy was last reviewed on 1 January 2026. criekes reserves the right to update these guidelines at any time to reflect changes in best practice or regulatory guidance. The English language version of this policy is the authoritative version.